Managed D365 F&SCM support with an SLA guarantee
Managed D365 Finance and Supply Chain support from Dynamics-Minds is ongoing application support delivered by best-of-breed senior consultants under explicit SLAs. If we do not meet the agreed service levels, or do not deliver an adequate solution in a timely fashion, you do not pay for that service. Stop overpaying for support.
High-quality support for different sizes and styles
Our team supports Dynamics 365 Finance & Supply Chain for organizations of different sizes and operating styles. You get consultants who can find the right solution, not a ticket queue that rotates juniors.
- Defined SLAs with consequences
- Direct access to senior consultants
- Incident, change and enhancement handling
- A path from support to automation and AI agents
The guarantee
We commit to our SLAs. If we do not meet them, or we do not find an adequate solution in a timely fashion, you do not pay for that service.
Decision rules
Plain If/Then guidance you can apply today.
- If your current support contract has SLAs but no financial consequence, then you carry the risk of every missed deadline.
- If the same incidents repeat every month, then the support model should include root-cause fixes and automation, not only tickets.
Common questions
What happens if you miss an SLA?
You do not pay for that service.
Do you support companies in Mexico and LATAM?
Yes, including localized configurations, in English and Spanish.